Privacy Policy

Effective Date: May 9, 2025

1. Introduction
This Privacy Policy explains how Skillzen Europe Ltd. ("Skillzen", "we", "our", or "us") collects, uses, stores, and protects your personal data when you visit our website, register for courses, participate in webinars, or interact with our services.
We are fully committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws in the European Union.

2. What Data We Collect
We may collect the following categories of personal data:
Identification Data: Name, email address, phone number, location
Account Data: Username, password, and profile details
Payment Data: Billing address and payment method (processed via secure third-party payment processors)
Usage Data: Pages visited, course progress, time spent on platform
Technical Data: IP address, browser type, device type, operating system
Communications: Messages, emails, and other correspondence with our support team
We do not collect any special categories of personal data such as health, biometric, or political information.

3. How We Use Your Data
We use your personal data for the following purposes:
To provide access to courses, webinars, and events
To manage your user account and learning progress
To communicate with you about updates, support, or marketing (with your consent)
To process payments and generate invoices
To personalize your learning experience
To improve our platform and service offerings
To comply with legal and regulatory requirements

4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual necessity: to deliver the services you have requested
Legitimate interests: to improve and protect our services
Legal obligations: to comply with applicable regulations
Consent: where required (e.g., for marketing communications)
You can withdraw your consent at any time by contacting us at [email protected].

5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your data with:
Service providers (e.g., payment processors, hosting providers) under strict confidentiality
Instructors and coaches (only relevant course-related information)
Legal authorities if required by law or court order
All third parties are required to comply with GDPR and only process data on our instructions.

6. Data Retention
We retain your data only as long as necessary for the purposes described in this policy, or as required by law. Generally:
Account data is retained for as long as your account is active
Course data may be retained for up to 3 years for certification records
Payment data is retained according to financial regulations (up to 7 years)
You may request deletion of your account and associated data at any time.

7. Your Rights Under GDPR
As a data subject, you have the following rights:
Right to access your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure ("right to be forgotten")
Right to restrict processing under certain conditions
Right to data portability
Right to object to data processing based on legitimate interest
Right to lodge a complaint with a supervisory authority
To exercise these rights, contact us at [email protected].

8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Secure encryption (SSL)
Access control and authentication
Regular software updates and vulnerability monitoring
Staff training on data privacy
While we strive to protect your data, no system is 100% secure. You are responsible for keeping your password confidential.

9. Cookies and Tracking
We use cookies and similar technologies to:
Analyze site usage
Save your preferences
Improve user experience
Deliver relevant content and ads
You may manage your cookie preferences via your browser settings or through our cookie banner.
For more details, see our [Cookie Policy].

10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their policies.

11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Effective Date." Continued use of the platform implies acceptance of the updated terms.

12. Contact Information
If you have any questions, requests, or concerns regarding your personal data or this Privacy Policy, please contact us:
Skillzen Europe Ltd.
Rua da Boavista 170, 4050-102 Porto, Portugal
Phone: +351 22 789 45 60
Email: [email protected]